Refund & Returns Policy | Regal Glows

At Regal Glows, we want you to be satisfied with your purchase. Please read the following policy carefully before placing your order.

Return Eligibility

We accept returns only in cases where:

• You received the wrong product.
• The product was damaged during delivery.
• The product received is defective or has a manufacturing issue.

For hygiene and safety reasons, opened, used, or partially used skincare and cosmetic products generally cannot be returned or exchanged, unless the product is defective or the wrong item was delivered.

Reporting a Damaged or Wrong Product

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

You may be required to provide:

• Your order number
• Clear photos/videos of the product
• Photos of the packaging and shipping parcel
• A brief description of the issue

Our team will review the request and confirm whether the product qualifies for a return or replacement.

Return Time Period

Return requests should be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted.

Exchange / Replacement

If the returned product is approved and the issue is confirmed, Regal Glows may provide:

• A replacement product, or
• Another suitable resolution depending on the circumstances.

Replacement products are subject to availability.

Refunds

Refunds are only issued for approved cases where a refund is considered appropriate.

Once your return is approved and processed, the refund will be issued through the applicable payment method or another agreed method.

Processing time may vary depending on the payment provider or bank.

Products Not Eligible for Return

Returns or exchanges may not be accepted for:

• Products that have been opened or used
• Products damaged after delivery due to improper handling
• Products without their original packaging
• Products returned without prior approval
• Change-of-mind purchases
• Products purchased from unauthorized sellers

Wrong Address / Unsuccessful Delivery

Customers are responsible for providing the correct name, phone number, and delivery address when placing an order.

If an order is returned to us because of an incorrect address, incomplete information, refusal to receive the parcel, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible.

Return Shipping

If the return is due to an incorrect product, confirmed defect, or damage during delivery, Regal Glows will determine the appropriate return-shipping arrangement.

For other cases where a return is approved, shipping costs may be the customer’s responsibility.

Important Note About Skincare Products

Individual skin types may respond differently to skincare products. Results are not guaranteed to be identical for every customer.

Please check the product ingredients and directions before use. If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice.

Contact Us

For return, exchange, or refund requests, please contact Regal Glows through the contact details available on our website.

Website: regalglows.com