Sales Policy
Effective Date: January 15, 2025
At RegalGlows, we are dedicated to providing our customers with high-quality jewelry and an exceptional shopping experience. Our Sales Policy outlines the terms and conditions for purchasing products from our store. By making a purchase, you agree to the terms outlined below.
1. Pricing and Payment
- Pricing: All prices listed on our website (https://regalglows.com) are in USD. We reserve the right to change prices at any time without notice. However, once your order is confirmed, the price at the time of purchase will be honored.
- Payment Methods: We accept major credit cards, debit cards, and other secure payment methods through trusted payment gateways. Full payment is required at the time of purchase.
- Taxes and Duties: Prices listed on the website do not include applicable taxes or customs duties. Buyers are responsible for any local taxes, import duties, or customs charges that may apply to international orders.
2. Order Processing
- Order Confirmation: After placing an order, you will receive a confirmation email with your order details. Please review the information carefully, and if any changes are needed, contact us immediately at info@regalglows.com or call us at 727-822-5963.
- Order Fulfillment: Orders are typically processed and shipped within 2-5 business days after payment is confirmed. During high-demand periods, processing times may be slightly longer.
- Order Changes and Cancellations: If you need to modify or cancel your order, please contact us within 24 hours of placing the order. After this period, we cannot guarantee that changes or cancellations can be accommodated.
3. Shipping and Delivery
- Shipping Options: We offer standard and express shipping options, which will be available at checkout. Shipping costs are calculated based on the delivery destination and the selected shipping method.
- International Shipping: We ship worldwide. Delivery times for international orders may vary depending on the destination and customs processing times.
- Delivery Timeframes: Standard shipping typically takes 5-10 business days within the United States, while international orders may take 10-20 business days. Please note that delivery times are estimates and may vary due to factors beyond our control.
4. Product Availability
- Stock Levels: While we strive to keep our product listings up to date, occasionally, items may go out of stock after you place an order. In such cases, we will notify you and offer either a full refund or an alternative product.
- Custom Orders: For custom or made-to-order items, processing times will vary. You will receive an estimated completion time when placing a custom order.
5. Return and Exchange Policy
Please refer to our Refund and Returns Policy for detailed information on returning or exchanging products.
6. Warranty
- Product Warranty: All products from RegalGlows come with a 1-year warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or misuse.
- Warranty Claims: To file a warranty claim, contact us at info@regalglows.com with your order details and a description of the issue. If the claim is approved, we will repair or replace the item at no cost to you.
7. Limitation of Liability
While we take great care in the quality of our products and services, RegalGlows is not liable for any indirect, incidental, or consequential damages related to your purchase or use of our products. Our maximum liability is limited to the value of the item purchased.
8. Contact Information
For any questions regarding this Sales Policy or your order, please contact us:
- Shop Name: RegalGlows
- Street: 2123 Kimberly Way
- City: St Petersburg
- State/Province: Florida
- Phone Number: 727-822-5963
- Email: info@regalglows.com
- Country: United States
